Care Coordinator

               
                 

Reports To: Program Manager, UPLIFT

Employment Type: Full-time

Work Location: Miami-Dade County

Position Summary

UPLIFT Service Partnership provides care coordination, comprehensive case management and wraparound services to youth and families. The program targets at-risk children who are experiencing truancy, poor school performance, disruptive behavior, child maltreatment or family violence.  Service include, but are not limited to, emergency assistance, access to safety-net benefits, afterschool programs, individual and group counselling, homelessness prevention, anger management and workforce development.

Case management is a key component of Gang Alternative, Inc.’s programs. UPLIFT Community Partnership Care Coordinators provide case management and service- linkage in a community-based program serving children, adolescents and their families. Case Management includes outreach and recruitment, screening, administering assessments, preparing client development plans, creating and maintain client files, coordinating client development activities, monitoring and tracking client progress, and resource develop­ment including linking clients to appropriate support services.

Essential Duties and Responsibilities

  • Conduct outreach and execute recruitment processes consistent with the program goals and objectives.
  • Conduct client intakes, eligibility verification and documentation according to funder and Gang Alternative, Inc.’s guidelines.
  • Evaluates clients’ appropriateness for program participation, maintaining written documentation detailing contacts made with client.
  • Administer assessments and utilize assessment results to inform the development of the clients’ development plans.
  • Provide guidance and monitor individual client activities as outlined in their development plan in order to track progress of individual clients toward attainment of identified goals.
  • Carry a coaching case load which involves goal setting, crisis management, and advocacy.
  • Effective manage conflict utilizing conflict management skills.
  • Deliver evidence-based curricula such as those focused on integrated cognitive behavior-change programs.
  • Provide case management services, training, academic guidance and mentorship to clients as needed.
  • Accurately track, input data, and maintain comprehensive case files (physical and electronic) with fidelity for clients in compliance with external regulatory standards and agency policy and procedure.
  • Build and maintain key relationships within clients and maintain contact with them based upon their risk/need and provide appropriate guidance.
  • Conduct frequent one-on-one client sessions, applying effective 1:1 techniques.
  • Build and maintains professional working relationships with other team members and community service providers.
  • Attend scheduled meetings and participate in scheduled activities deemed necessary by the Program Manager or other Senior Management Staff to include community meetings and community information fairs.
  • Follow all requirements and guidelines of program funders under guidance of Program Manager.
  • Conduct level-of-care determinations that have integrity and conform with agency and governance mandates, while concurrently ensuring that clients receive the information required towards making informed choices regarding program participation.
  • Collect and input data into prescribed database(s) for ongoing supervisory and funder review.
  • Coordinate links to appropriate support services and provide appropriate referrals.
  • Effectively manage conflict as it arises Conflict Management skills and approaches.
  • Promotes an inclusive, safe and supportive environment where all clients will be assured that they can and will be heard.
  • Prepare reports, as required, for submission to funder and other partners via Program Manager.
  • Keep supervisor informed of day-to-day activities, significant events or conditions impacting on client and/or staff well-being, team safety, and office operations.
  • Serves as an Ambassador of Gang Alternative, Inc.
  • Implement navigational case management with performance excellence and contract compliance.
  • Other duties as assigned.

 

Qualifications and Competencies

  • Minimum Bachelor’s Degree in Social Work, Psychology or related degree. Master’s Degree in Social Work preferred.
  • Minimum of three (3) years relevant experience in counseling and case management and/or providing training, mentoring, support to diverse populations.
  • Be able to pass a Level 2 Background.
  • Ability to maintain confidentiality, professionalism and maturity in handling sensitive information, client interaction and community relations.
  • Demonstrated experience in developing relationships with clients and service providers.
  • Knowledge of case management principles, objectives, standards, and methods.
  • Knowledge of Miami-Dade County community and government service delivery and case management delivery systems.
  • Knowledge of motivational interviewing concepts and techniques.
  • Strong leadership, organizational and analytical skills.
  • Ability to organize, plan, and manage multiple tasks.
  • Ability to manage time efficiently and meet deadlines.
  • Excellent interpersonal skills.
  • Ability to take a collaborative, team-oriented approach.
  • Ability to work with and engage individuals of diverse backgrounds.
  • Exceptional written and oral communication skills.
  • Skill to communicate ideas and instructions clearly and concisely.
  • Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • Must be able to pass a level once clearance.
  • Must possess a proficiency working with Microsoft Office Suite and the ability to successfully navigate through the Internet, Excel, Power Point, and other applicable software.
  • CCM, LCSW, BSW, MSW certification or degrees are a plus
  • Bilingual (Creole, Spanish) skills a plus.
  • Other duties as assigned.

Note:

  • This position may require independent travel between work station and other sites. Consequently, the incumbent must maintain valid Driver’s License and insurance coverage on personal vehicle at all times during employment.
  • Performing the duties of this position requires the ability to walk, sit, stand, reach, talk, hear and lift presentation materials, including equipment.

Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Gang Alternative, Inc. is a Drug-Free Workplace.

Compensation

This is an outstanding opportunity to be a part of a highly-effective nonprofit program. Gang Alternative, Inc. will offer a competitive compensation package including base salary, health, 403b and vacation benefits.

Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

Gang Alternative, Inc. is a Drug-Free Workplace.

HIPPA

This position shall have access to information in a personnel and client’s record only to the extent that such information is required to carry out job duties.  Any information obtained will only be used by or disclosed to those who have a need to know to ensure the provision of quality client care.  Staff and client information’s is to be held strictly confidential.

The above statements are intended to describe the nature and level of work performed.  They are not to be construed as an exhaustive list of all duties required of personnel so classified.  Responsibilities, knowledge, skill, abilities and working conditions may be supplemented or revised at any time.

 

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