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    Case Manager, Workforce Development Department

    Title: Case Manager, Workforce Development Department
    Reports to: Senior Program Manager, Workforce Development Department
    Employment Type: Full-time
    Work Location: Miami-Dade County
    Salary Range: $43,000 - $45,000 (non-negotiable)

    Position Summary

    Case Management is a key component of Gang Alternative, Inc.’s Workforce Development Project. Case Man­agement is a goal-oriented, process between the participants and the Case Managers from pro­gram enrollment through the follow-up period.  Case Management includes administering multiple assessments including Level of Service/ Case Management Inventory, planning, coordinating, monitoring, and resource develop­ment.


    The Case Manager will maintain responsibility for Navigational Case Management (tiered, triage formatted case management services) for participants under the Workforce Development Department.


    Essential Duties and Responsibilities


    • Conduct outreach and execute recruitment processes consistent with the program goals and objectives.
    • Conduct participant intakes, eligibility verification, and documentation according to funder and Gang Alternative, Inc.’s guidelines.
    • Administer multiple evidence-based assessments
    • Utilize assessment results to inform the development of the participants’ Individual Development Plan (IDP) that includes the agreed-upon education and training goals, career plan, employability skills, etc.
    • Provide guidance and monitor individual participant activities as outlined in the IDPs in order to track the progress of individual participants toward the attainment of identified goals.
    • Carry a coaching caseload of up to 65 participants continuing for a minimum of one year, including academic/career planning, goal setting, crisis management, and advocacy.
    • Provide case management services, training, academic guidance, and mentorship to participants as needed.
    • Accurately track, input data, and maintain comprehensive case files (physical and electronic) for participants.
    • Facilitate group and one-on-one mentoring.
    • Coordinate links to appropriate support services and provide appropriate referrals such as transportation assistance, basic needs, and emergency assistance, academic tutoring, counseling, family health support, and access to other support services.
    • Prepare reports, as required, for submission to funder and other partners via Program Manager.
    • Build and maintain key relationships with participants.
    • Collaborate with other organizations and staff engaged in appropriate recruitment activities.
    • Serves as an Ambassador of Gang Alternative, Inc.
    • Implement navigational case management with performance excellence and contract compliance.


    Qualifications and Competencies

    • Minimum Bachelor’s Degree in Social Work, Psychology, or related degree. Master’s Degree in Social Work preferred.
    • Minimum of three (3) years of relevant experience in case management and/or providing training, mentoring, and support to disadvantaged populations, including at-risk and justice-involved youths and adults.
    • Demonstrated experience in education and experience developing relationships with service providers.
    • Ability to build and maintain relationships and partnerships; maintain confidentiality, professionalism, and maturity in handling sensitive information, participant interaction, and community relations.
    • Knowledge of case management principles, objectives, standards, and methods.
    • Knowledge of Miami-Dade County community and government service delivery systems.
    • Knowledge of motivational interviewing concepts and techniques.
    • Strong leadership, organizational and analytical skills.
    • Ability to organize, plan, and manage multiple tasks.
    • Ability to manage time efficiently and meet deadlines.
    • Excellent interpersonal skills.
    • Ability to collaborate and take a team-oriented approach.
    • Ability to work with and engage individuals of diverse backgrounds.
    • Exceptional written and oral communication skills.
    • Must possess proficiency working with Microsoft Office Suite and the ability to successfully navigate through the Internet, excel, PowerPoint, and other applicable software.
    • Skill to communicate ideas and instructions clearly and concisely.
    • Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
    • Other duties as assigned.



    • This position may require independent travel between workstations and other sites. Consequently, the incumbent must maintain valid Driver’s License and insurance coverage on personal vehicle at all times during employment.
    • Performing the duties of this position requires the ability to walk, sit, stand, reach, talk, hear and lift presentation materials, including equipment.


    Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.

    Gang Alternative, Inc. is a Drug-Free Workplace.




    This is an outstanding opportunity to be a part of a highly-effective nonprofit program. Gang Alternative, Inc. will offer a competitive compensation package including base salary, health, 403b and vacation benefits.

    Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law.




    This position shall have access to information in a personnel and client’s record only to the extent that such information is required to carry out job duties.  Any information obtained will only be used by or disclosed to those who have a need to know to ensure the provision of quality client care.  Staff and client information’s is to be held strictly confidential.

    The above statements are intended to describe the nature and level of work performed.  They are not to be construed as an exhaustive list of all duties required of personnel so classified.  Responsibilities, knowledge, skill, abilities and working conditions may be supplemented or revised at any time.

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