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    Information Technology Specialist

    Title: Information Technology Specialist
    Reports to: Director of Operations
    Employment Type: Full-time
    Work Location: Miami-Dade County; Broward County
    Salary Range: $43,000 - $45,000


    Position Summary

    The Information Technology Specialist is Gang Alternative’s subject matter and technical expert to serve as our in-house IT expert in a long-term position. The successful candidate will serve two functions within the agency as part of the Operations Department. He or she must coordinate between the company and external vendors and contractors about all IT-related infrastructure and development; and second, the IT Specialist will assist the Data Coordinator and Data Team GA’s data management system. This position is for a responsive and productive professional who can work with several IT projects and GA assigned external contractor to ensure continued success for the growing GA programs.

    This person works closely with program staff to keep an open line of communication on all IT related services provided to participants and ensures the coordination of all program-related orientation and events.

    Essential Duties and Responsibilities

    • Responsible for ensuring all client information across all agency programs for data collection and reporting purposes in agency’s CMS, Apricot.
    • Secondary responsibility in conjunction with Data Coordinator to ensure that all participants’ information is correctly entered into the agency internal database Apricot and funder’s, SAMIS database and other reporting systems.
    • Collaborate with Data Coordinator and Program Managers to ensure the integrity of the client’s data and system is maintained and that all funder required documents are collected and included in the participants’ electronic files.
    • Provide technical assistance and training to staff in entering participants’ case notes information in program and other funder databases when needed.
    • Be responsible for all of GA’s IT equipment across all sites and ensure accountability of such, managing inventory and reporting on these monthly to DOO.
    • Assess GA IT infrastructure and capability on a regular basis to ensure it continues to meet necessary demands and report on these monthly.
    • Manage all technical aspects of the GA SharePoint Financial Management System in conjunction with GA IT contractor.
    • Work collaboratively with GA’s IT contractor to manage daily operations of the entire IT department.
    • Responsible for GA equipment and assets such a laptops, phones, wireless hardware etc, including maintaining comprehensive assets registry and inventory across all business areas.
    • Responsible for recommending and oversee the ordering all IT equipment in conjunction with GA IT contractor.
    • Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve user satisfaction.
    • Coordinate the daily needs of on-site and remote employees, including immediate troubleshooting tasks.
    • Work closely with GA’s IT contractor to protect GA and customer data from outside infiltration through encryption, secure data storage and other necessary means.
    • Assist with the installation of new hardware and software and help train employees on its use.
    • Offer suggestions for possible upgrades and changes within the agency so it remains current and relevant to ever changing global and local IT requirements.
    • Assist with answering phones, filing, photocopying, faxing, and any other duties as assigned.

    Qualifications and Competencies

    • Position requires AA Degree equivalency plus 3 years minimum experience in IT and data management related functions. A Bachelor’s Degree is preferred.
    • Excellent organizational skills, dependent and responsive with attention to details and ability to prioritize multiple tasks
    • Ability to work effectively in team environment, excellent interpersonal skills with positive attitude and maximum discretion when handling sensitive and confidential information
    • Customer service oriented with a get it done attitude.
    • Exceptional analytical and data entry skills with ability to operate computer systems and software such as Microsoft Word, Microsoft SharePoint, Excel, Power Point, Outlook and the internet.
    • Experience with SAMIS, APRICOT or any Database Management Software preferred.
    • Extended knowledge of community and social services in Miami-Dade County
    • Willingness to work flexible schedules as deemed necessary including weekends and evenings.
    • Has an aptitude and working knowledge of social media platforms and teleconferencing software such as GOTO MEETINGS, ZOOM, Microsoft TEAMS.


    • This position may require independent travel between workstation and other sites. Consequently, the incumbent must maintain valid Driver’s License and insurance coverage on personal vehicle at all times during employment.
    • Performing the duties of this position requires the ability to walk, sit, stand, reach, talk, hear and lift presentation materials, including equipment.


    This is an outstanding opportunity to be a part of a highly-effective nonprofit program. Gang Alternative, Inc. will offer a competitive compensation package including base salary, health, 403b and vacation benefits.

    Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen on the basis of ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Gang Alternative, Inc. is a Drug-Free Workplace.


    This position shall have access to information in a personnel and client’s record only to the extent that such information is required to carry out job duties. Any information obtained will only be used by or disclosed to those who have a need to know to ensure the provision of quality client care. Staff and client information is to be held strictly confidential.

    The above statements are intended to describe the nature and level of work performed. They are not to be construed as an exhaustive list of all duties required of personnel so classified. Responsibilities, knowledge, skill, abilities and working conditions may be supplemented or revised at any time.

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