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    Building Character

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    Natural Helper

    Title: Natural Helper
    Employment Type: Full-time, Mode of Work: In-person (no remote work)
    Work Location: Miami-Dade County, FL
    Salary Range: $30,000-$31,200

    Essential Duties and Responsibilities

    • Conduct outreach and recruit clients in target communities.
    • Responsible for aiding the establishment of rapport between clients and assigned Case Manager/Success Coach.
    • Assist families in identifying and overcoming barriers to services.
    • Encourage treatment/care coordination engagement and follow-through on needed referral-based services.
    • Provide education related to service (e.g., patient rights, privacy notices, behavior support and management philosophy, grievance procedures).
    • Coordinate and/or conduct home visits to clients at the discretion of the Program Manager.
    • Coordinate and/or participate in program and community meetings to maximize parent voice, choice, and involvement.
    • Assist in conducting client intakes.
    • Advocate on behalf of families to ensure access to internal and external resources.
    • Support Case Managers/Success Coaches in making internal and external referrals.
    • Maintain and update the directory of referral networks.
    • Assist families in navigating various systems including those associated with public benefits and the justice system.
    • Assist in coordinating activities for parent and family engagement events.
    • Abide by all HIPPA rules and regulations. Maintain strict confidentiality when handling client information.
    • Other duties as assigned.

    Qualifications and Competencies

    • High School Diploma/GED
    • Bilingual (English-Haitian Creole)
    • Incumbent must have demonstrated lived experience in the child protective/welfare services (as a child/youth or parent/caregiver).
    • Relevant experience working with disadvantaged/underserved families and/or youth in Miami-Dade County.
    • Familiarity with the Miami-Dade social sector (including direct service providers) is a must.
    • Willingness to work flexible schedules as deemed necessary including weekends and evenings.
    • High cultural competence and sensitivity is a must.
    • Model effective self-management and coping techniques.
    • Ability to prepare reports and other correspondence required by program.
    • Ability to work in a diverse team environment, while also working independently.
    • Demonstrated capacity to handle multiple tasks, projects and meet deadlines.
    • Good verbal and written communication skills.
    • Strong administrative and organizational skills.
    • Must maintain confidentiality with sensitive information.
    • Ability to take a collaborative, team-oriented approach.
    • Proficiency in Microsoft Office Suite especially Word, PowerPoint, and Excel.
    • Serve as an Ambassador of Gang Alternative, Inc.
    • Other duties as assigned.


    • This position may require independent travel between workstation and other sites. Consequently, the incumbent must always maintain valid Driver’s License and insurance coverage on personal vehicle during
    • Performing the duties of this position requires the ability to walk, sit, stand, reach, talk, hear, and lift presentation materials, including equipment.

    Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, disability, marital status, or sexual orientation, in accordance with federal and state law.

    Gang Alternative, Inc. is a Drug-Free Workplace.

    Compensation and Benefits 

    Gang Alternative, Inc. will offer a competitive compensation package including base salary, health, 403b and vacation benefits.

    • Health Insurance (partially funded by employer)
    • Medical Gap Insurance (fully funded by employer)
    • Dental Insurance (partially funded by employer)
    • Vision Insurance (fully funded by employer)
    • Life and AD&D (fully funded by employer)
    • Supplemental Insurance
    • 403(b) Retirement plan (with employer match)
    • Family Medical Leave
    • Employee Assistance Program
    • 11 Paid Holidays
    • Paid Time Off, including Birthday and Personal Day
    • Professional development opportunities
    • Opportunities for career growth

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