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    Building Character

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    Parent Navigator

    Title: Parent Navigator
    Reports to: Program Manager (Family Strengthening programs)
    Employment Type: Full-time
    Work Location: Miami-Dade County
    Salary Range: $34,000 to $36,000

    Position Summary

    This position is responsible for providing program support to further the work of our Family Strengthening programs. Parent Navigators are individuals with lived experience in the mental health, child protective, substance abuse treatment, or probation services, especially as youth or parent/caregiver engaged in services. Parent navigators use their experience and knowledge to assist with planning, problem solving, education and empowerment.

    Parent Navigators are advocates in the operations and development of many legal, educational and clinical settings. The Parent Navigator works to increase awareness and improve effectiveness of parent-professional partnerships.

    Essential Duties and Responsibilities

    • Provide education related to service (e.g. patient rights, privacy notices, behavior support and management philosophy, grievance procedures).
    • Visits to clients, youth, or families at the discretion of the program manager.
    • Coordinate and/or participate in program and community meetings to maximize parent voice, choice, and involvement throughout the behavioral health service delivery process.
    • Consistently express a clear and courteous attitude of collaboration while maintaining the client as the primary concern.
    • Follow guidelines set forth in the behavior support and management program and HIPAA, with respect to human dignity and client rights.
    • Utilize proper channels of communication to express concerns or conflicts in a constructive manner, offering input into problem resolution.
    • Acquire, maintain, and share current competencies in relation to services provided, including professional trainings and knowledge of a variety of community resources for parents, youth, and families.
    • Demonstrate sensitivity to working with culturally, economically and/or socially diverse populations.
    • Provide consistent unconditional support, encouragement and hope to parents and caregivers.
    • Ensure all communication with clients, youth and families are documented according to program protocol within 24 hours of event/activity.
    • Plan, organize and prioritize responsibilities to ensure adequate, timely services to the consumer and documentation of services provided.
    • Other duties as assigned.

    Qualifications and Competencies

    • Requires minimum High School Diploma/GED; some college preferred
    • Bilingual (English/Spanish or English/Haitian Creole).
    • Diplomacy in resolving conflicts and integrating divergent perspectives.
    • Ability to handle escalated situations safely and appropriately.
    • Ability to represent core agency/program values and principles in a variety of settings.
    • Demonstrate effective critical reasoning and problem-solving skills.
    • Model effective self-management and coping techniques.
    • Willingness to work flexible schedules as deemed necessary including weekends and evenings.
    • Ability to prepare reports and other correspondence required by program.
    • Ability to work in a team environment, while also working independently.
    • Demonstrated capacity to handle multiple tasks, projects and meet deadlines.
    • Good verbal and written communication skills.
    • Good public relations, conflict management and meeting facilitation skills.
    • Strong administrative and organizational skills.
    • Must maintain confidentiality with sensitive information.
    • Ability to take a collaborative, team-oriented approach.
    • Proficiency in Microsoft Office Suite especially Word, PowerPoint, and Excel.
    • Knowledge of community and social services in Miami-Dade County.
    • Other duties as assigned.


    This position may require independent travel between workstation and other sites. Consequently, the incumbent must always maintain valid Driver’s License and insurance coverage on personal vehicle during employment.

    Performing the duties of this position requires the ability to walk, sit, stand, reach, talk, hear and lift presentation materials, including equipment. Gang Alternative, Inc. is an Equal Opportunity employer. Personnel are chosen based on ability without regard to race, color, religion, sex, national origin, disability, marital status or sexual orientation, in accordance with federal and state law. Gang Alternative, Inc. is a Drug-Free Workplace.   


     Gang Alternative, Inc. will offer a competitive compensation package including base salary, health, 403b and vacation benefits.


    This position shall have access to information in a personnel and client’s record only to the extent that such information is required to carry out job duties. Any information obtained will only be used by or disclosed to those who have a need to know to ensure the provision of quality client care. Staff and client information is to be held strictly confidential.

    The above statements are intended to describe the nature and level of work performed. They are not to be construed as an exhaustive list of all duties required of personnel so classified. Responsibilities, knowledge, skill, abilities and working conditions may be supplemented or revised at any time.

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